Who are we?

This Privacy Policy is for Dovehero Ltd, a company offering a Marketing Platform (Marketing Automation and E-mail Marketing, Whatsapp, and SMS) exclusively aimed at businesses, associations, foundations, or public bodies. Dovehero is owned by DoveHero Ltd. and the company number is 14714802.

Collection and use of personal data

Dovehero Ltd collects personal data from contacts that sign in via forms on our website. The collected data includes names, addresses, email addresses, telephone numbers, and other relevant contact information. This information is collected for the purpose of providing marketing services, including the use of the Dovehero platform, and to maintain communication with our customers.

Cloud API

Dovehero may utilize cloud application programming interfaces (APIs) to enhance the functionality of our services. These APIs may facilitate the exchange of data between Dovehero and third-party cloud services. The collection and processing of data through cloud APIs adhere to the standards outlined in this Privacy Policy.

Disclosure of your personal data

Access to your personal data is restricted to authorized personnel within Dovehero Ltd. We may also share your data with our subsidiaries and third-party service providers who assist us in delivering our marketing services. These entities are bound by confidentiality and data protection agreements.

Your rights

As a data subject, you have the right to access, rectify, erase, restrict processing, object, and request data portability. You also have the right not to be subject to automated decision-making, including profiling. To exercise these rights or inquire about your data, contact us at support@dovehero.ai.

Access and correction of personal data

You have the right to access and correct your personal data held by Dovehero Ltd. To request access or corrections, please contact us at support@dovehero.ai

How we protect personal data

We take the security of your personal data seriously. Measures such as encryption, access controls, and regular security assessments are in place to protect your information from unauthorized access, disclosure, alteration, and destruction.

Cookie policy

Dovehero may use cookies to enhance user experience. Our Cookie Policy provides details on the types of cookies used, their purpose, and how users can manage cookie preferences. By using our website, you consent to the use of cookies in accordance with our Cookie Policy.

Updates to this privacy policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or our business practices. The “Last Update Date” at the end of the policy indicates when it was last revised.

Contact us

Please contact Dovehero if:

• You have questions or concerns about the processing of your personal data.
• You wish to exercise your rights regarding personal data.
• You have inquiries about our Cloud API usage.
• You want to report a security incident or data breach.

Contact Dovehero Ltd at support@dovehero.ai for any privacy-related matters.

Last update date

This Privacy Policy was last updated on December the 18th 2023.

In addition to this Privacy Policy, please refer to the Terms of Sale and Delivery outlined by DoveHero Ltd. for additional information regarding the general terms and conditions governing the use of our marketing services.

 

Sending Policy

At DoveHero, we take email and messaging practices seriously to ensure deliverability, sender reputation, and compliance with anti-spam regulations (such as CAN-SPAM, GDPR, and the UAE’s regulatory frameworks).

 

When using DoveHero’s email, WhatsApp, or messaging features:

 

Consent Required: You are responsible for ensuring that recipients have explicitly opted in or otherwise legally consented to receive your messages.

No Spam: We prohibit unsolicited bulk messaging or spam. Violations may result in account suspension or termination.

Authentic Identity: You must not impersonate individuals, brands, or use misleading sender names or subject lines.  

Sending Limits: We may enforce rate limits or throttling to protect sender reputation and comply with third-party service guidelines (e.g., Gmail limits).

Content Quality: Messages must comply with applicable laws and not include harmful, deceptive, or illegal content.

Unsubscribe Mechanism: All email communications must include a clear and working opt-out method. DoveHero offers built-in unsubscribe management tools to support compliance.

Bounce and Complaint Monitoring: We monitor deliverability, spam complaints, and bounce rates. Excessive issues may lead to account review.

We reserve the right to suspend or investigate accounts that violate this policy to protect our infrastructure and the deliverability of all users.

 

‍

 

Google Integration Policy

DoveHero offers integrations with Google Workspace products, such as Gmail and Google Calendar, to enhance your workflow. These integrations are optional and require your explicit consent during setup.

 

Here’s how we use Google user data:

 

Gmail Access: If authorized, we may:

Read message metadata (e.g., subject, timestamp, sender/recipient) for CRM syncing

Allow you to send and receive emails within the DoveHero platform

Log communication history for lead and deal tracking

Calendar Access: If granted, we may:

Sync meetings and events to DoveHero’s scheduling tools

Suggest available time slots for client booking

Provide AI-powered scheduling assistance

‍

 

Data Handling & Storage:

 

We do not store email or calendar content beyond what is necessary to provide the service.

We do not access or use your Gmail content for advertising or unrelated purposes.

All data access and handling comply with Google API Services User Data Policy and the OAuth 2.0 verification process.

You may revoke access at any time through your Google Account settings or within your DoveHero account under “Integrations.”

 

‍

 

 

If you have questions about these integrations, please contact us at support@dovehero.ai.