Hello! The Standard and Essential plans have a free trial. Book Free Demo.
We’re a team that is committed to create the most easy-to-use campaign marketing platform. For everyone. Our goal is to help businesses grow and engage better with their contacts centralising WhatsApp Business, Email and SMS communication into one single software. As the number one chat tool, we’re connected to WhatsApp API to simplify communication with this channel, which showed us an impressive open rate.
We provide a marketing automation platform that allows businesses to streamline their communication efforts across multiple channels, and allow them to schedule messages on WhatsApp Business, Email and SMS. We combine these channels with useful marketing features such as the chatbot - to automate conversations, pop-ups and lead generation forms, in order for you to expand your customer data base. As an official WhatsApp API partner, we offer the best messaging solutions for you to engage with your contacts and grow your business.
DoveHero is the most user-friendly software. Our users love how efficiently they can connect with their contacts, secure more meetings and sales. Besides our Desktop version, we created a DoveHero Mobile version, to allow our users can log into their DoveHero account to connect with their contacts at any point in time.
DoveHero is complex marketing made simple. We encourage you to try it out for yourself. Therefore, all new users have a 7-day free trial period, which includes all the functionalities of DoveHero. After the 7 days, we will renew your subscription on a monthly basis – Starting with the base tier.
As you sign up, we will take you through our virtual onboarding process to make sure that you are well trained for your DoveHero journey. We will set up what is needed in order for you to get started, so you can rapidly start reaching out to your leads! Sound good?
DoveHero offers you all the features you need to make your automated messaging simple and fun. Create your own WhatsApp Business templates, schedule your own messages (or try out our AI content generator) an automate marketing campaigns with our flows feature. As an official WhatsApp API partner, you can directly reply to your Whatsapp Business conversations through our Whatsapp Inbox, without the need to open your WhatsApp web. Expand your database with pop ups, and experiment innovation with our A/B testing feature to help you detect best-performing campaigns. Centralise all your contacts in DoveHero’s agenda and plan campaigns with your integrated DoveHero Calendar. Visual and easy-to-use.
Overall, the trial includes everything that comes with our advanced package, so you can get the full DoveHero experience and decide afterwards on what tier fits your needs the best.
We don’t pose any limitations on you from DoveHero’s side. However, Meta does have limitations in terms of WhatsApp sendouts. We will familiarise you with those rules as you go through the virtual onboarding, to ensure that you make the most out of our software and enjoy the best experience.
The only thing needed is an Email and a WhatsApp Business phone number (don’t worry if you don’t have one, we also are WhatsApp Number providers), so you can send your Emails, SMS and WhatsApp messages anytime and anywhere. We will help you set this up in our onboarding journey.
The number used for your WhatsApp marketing has to be added in Meta’s system as a WhatsApp Business account.
To do so you will need a number, which can’t be already in use for a WhatsApp account. In case you want to use an already active WhatsApp number, you will have to delete it from WhatsApp first. Here’s a useful alternative to this, we got you covered!
To avoid such a situation, we have partnered up with a virtual number provider to supply you with a WhatsApp Business outreach number at a small added cost. We will set everything up for you – and you will be ready to go!
Setting up your Whatsapp Business Number with DoveHero is very simple. As part of the onboarding journey, you will easily find the steps on how to do it. But if you ever want to change it, you can always go and edit your information from your profile. Remember you can always reach out to our team, we’ll be happy to assist you anytime.
Meta doesn’t support migration of WhatsApp numbers. So, you would have to first delete the number from WhatsApp and afterwards add it with us to keep using the same number. We do this all the time without issues - it’s only a matter of a few extra steps before you are set.
Remember that in order to avoid such a situation, we have partnered up with a virtual number provider to supply you with a WhatsApp outreach number at a small added cost. If you choose this method, we will set everything up for you – and you will be ready to go!
Your customers will see the display of your company name and logo on your WhatsApp Business Account, so there will be no mistake that this is actually your official number. Once verified, you will also receive a verified tag from Meta to underscore and support the officiality to your customers even more. We recommend that you send out a single message to all of your customers describing your number change, if you think it would otherwise cause any problems.
We will do our best to support you in this process, even with the restrictions set by Meta – if you need any help, please don't hesitate to reach out to our team.
It is required to use the same number displayed in your website, as your WhatsApp Business Display Name, for example, in our case - our WhatsApp Business Display Name will be "DoveHero" as it's placed in the header of our website.
Header:
WhatsApp Business Display Name:
WhatsApp Business API introduced a messaging limit system based on quality rating and messaging tiers. These are designed to encourage businesses to send high-quality messages that recipients find useful. Please, read the next question to find out which are the tiers and how to improve the quality of your Whatsapp Business Account.
To maintain or improve your WhatsApp quality rating:
Additionally, answers from your users might affect your quality. A good response from the user is considered when they reply to your message or click to a link that you shared. If they do nothing, it's considered neutral. And if they block you, it is considered negative. That's why you should be careful on your messages' content and the frequency with which you send them. On the next question, we tackle Whatsapp Quality Tiers and how WhatsApp defines quality.
WhatsApp uses a tier system to determine how many messages a business can send each day. The tiers are designed to help businesses grow their messaging responsibly. The limits increase as you move to higher tiers.
You might be wondering "How can I move Up Tiers in WhatsApp?" let's have a look at the next question on how to improve your quality and move up tiers.
To move up a tier, you need to:
First of all, stop sending promotions for some weeks. Try to send relevant messages to contacts that are expecting to receive messages from your company, and make sure they answer positively to those, or that they click to your links. It is important to keep a good Whatsapp quality.
If you do this for some time, your quality might be improved. Otherwise, your number will be at risk to be blocked.
Please, see described terms and conditions in our Legal page.
We currently offer four different plans to adapt to your business needs: Basic, Intermediate, Advanced and Enterprise. All of them offer options to send Whatsapp Business Campaigns, SMS and Email Campaigns, but there’s still differences in the features included in every plan. Please, review all the features we offer in our Pricing Page, and if you have any additional question, please reach out to our team – we are happy to assist you and answer any questions you might have!
To avoid such a situation, we have partnered up with a virtual number provider to supply you with a WhatsApp outreach number at a small added cost. If you choose this method, we will set everything up for you – so you can be ready to go!
We grow as you grow. Therefore, whenever you need to upgrade your plan, please reach out to our team and we will arrange everything for you.
We accept Stripe, PayPal, all major credit, debit cards and bank transfers. For bank transfers, please contact us for more information at support@dovehero.ai.
If, for some reason, you need to take a break from engaging with your audience through DoveHero, but have intentions of coming back, you can pause your subscription without losing your data or campaigns.
DoveHero always adheres to the laws and regulations on data storage, and if you are interested in pausing your subscription, contact us for more information.
If your payment is not properly processed, we will close access to your account immediately. However, as soon as you clear your payment, you will have full access again. In case your payment is not processed for more than two months, we will close your account and delete all the data in your account permanently. For this reason we kindly ask you to communicate to us If you find any issues with the payment, and get in touch as soon as possible at support@dovehero.ai.
No, there are no withdrawal rights when you have paid for a certain subscription period. You can always cancel your subscription at the end of your current subscription.
You are probably here because of DoveHero’s WhatsApp marketing automation features, right? Most marketers are, since at DoveHero we are finally providing an easy-to-use marketing software for millions of businesses that operate on WhatsApp every day, and need to market their products or services on the platform. The stats for WhatsApp engagement are nearly off the charts. With 98% open rate and up to 65% conversation rates, the question isn’t ¨if¨, but ¨how¨ you can get started with WhatsApp marketing. That’s why our first channel feature is WhatsApp Business.
When you have people’s phone numbers for WhatsApp, sending them SMS is the obvious next channel (and vise versa), which is why our second channel feature is SMS.
The tried and true email marketing has been deeply battle-tested and has come out on top. It’s cost-effective, it has high conversion rates and everyone has an email, so reach is nearly endless. You guessed it, our third channel feature is Email Marketing.
WhatsApp, SMS and Email – a true trifecta. Click here and try it out for yourself – it’s free for 7 days.
At DoveHero we operate with two different kinds of campaigns to offer you the perfect option to reach out to your contacts. Single Campaigns and Multiple Campaigns.
Single campaigns are single messages via one of our marketing channels: WhatsApp, Email and SMS.
Multiple campaigns are flows of multiple automated WhatsApp messages, emails or SMS. You can combine all types of channel messages in a single flow.
WhatsApp templates
1. Rules
Utility templates are messages that relate to specific transactions and help users confirm, pause, or change their subscription. Authentication templates use special codes to ensure the user’s identity, while marketing templates are for advertising products or services. Businesses must follow strict rules when using authentication templates, but have more freedom with marketing templates.
User-initiated conversations start when a user messages a business, while business-initiated conversations begin with an approved template message. Businesses can send any type of message for the first 24 hours, after the user replies to the template. For more information on rules, click here.
2. Limitations
Messaging limits are like rules that say how many messages a business can send to customers in one day. The limit depends on whether the business has verified their phone number and display name. If they haven’t, they can only send 250 messages a day. If they have, they can send more, depending on how many unique customers they message and how good their phone number is.
If a business reaches their limit, they can’t send any more messages until some of their current conversations end. For more information on limitations, click here.
3. Business quality rating
Meta ranks your business sendouts and sets limitations based on your ranking. Your quality rating reflects how well people have reacted to your messages on WhatsApp in the past week and is determined by factors such as whether people have blocked or reported your messages.
A good rating allows you to send more unique messages daily, while a bad rating may result in your account being shut down. For more information about quality rating, click here.
4. Email templates
With the email templates you can custom build your emails in any way you want, simply by using the Drag-and-Drop feature. Email isn’t bound by any restrictions like WhatsApp, however you will need to consult your local markets marketing rules and regulations.
As a part of our campaign feature, we track recipients’ engagement to provide you with a full performance overview. With DoveHero you can see all statistics on individual campaigns and use them to improve your campaigns or simply to follow up on the leads which have responded positively. We let you tag and segment as you want, so that you can follow on your most important conversations and automate campaigns that grow your business.
Work zones are like business units. You can work for multiple companies within the same system, but the data is split into work zones. That means, you could be working for company 1 in one work zone and then easily change to another work zone to do your campaigns for company 2. Note that each work zone requires a separate license.
The product development team at DoveHero is constantly working on improving user experience and existing products. In addition, we are currently in the process of adding new features to our system. General system updates are scheduled for the beginning every month.
Yes, no worries. To enable two-factor authentication, click on the button in the top-right corner on the dashboard home page or go to “Profile” and click “Enable two-factor authentication”click and follow the simple steps on the next screen.
Absolutely! We take data privacy and security very seriously here at DoveHero, and we’re proud to say that we’re fully compliant with regulations like GDPR or CCPA.
We’ve put several measures in place, such as secure data storage and encryption, to make sure that your personal data is protected at all times. We’re also transparent about how we use your data, and we won’t share it with anyone else without your say-so.
If you have any concerns or questions about how we handle data privacy and security, our team is always here to help. We’re constantly up to date with the latest regulations and best practices, so you can trust that your data is in good and capable hands.
Overall, you can feel confident that your data is safe and secure with us, and we’re committed to providing you with a great experience on our platform.
Our servers are located across the globe in all regions, so we are able to uphold our customers’ needs for local storage and data storage regulations.
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